Senior Account Strategist, Paid Media & Client Success

📍 Blue Bell, PA – Hybrid: 3 Days In Office, Monday & Friday Work From Home
🔥 Join one of Philadelphia’s top-rated digital marketing agencies!

Social Fire Media is a 5-star rated, award-winning performance marketing agency located in Blue Bell, PA. We’re growing fast and looking for a senior, client-facing marketing leader to join our team as a Senior Account Strategist, Paid Media & Client Success.

This is a key position for Social Fire Media. The right person will be responsible for leading client relationships, driving high-level strategy, improving performance across paid media channels, coordinating internal projects, and ensuring clients are consistently informed, confident, and highly satisfied.

We work with a wide range of direct-to-consumer eCommerce brands, local businesses, national companies, and growth-focused organizations. As a small and fast-moving team, we are deeply involved in every part of our clients’ success. This role requires someone who is proactive, highly organized, strategic, accountable, and willing to do whatever it takes to help clients win.

The ideal candidate has 3+ years of digital marketing, account strategy, or senior account management experience, with 5+ years preferred, especially in a senior Account Executive, Account Manager, Client Strategist, or performance marketing role.

Above all, this person must be exceptional at building relationships, communicating clearly, improving performance, and keeping clients fully satisfied without overpromising.

What You’ll Do

Client Strategy & Relationship Leadership

• Serve as a senior strategic point of contact for assigned client accounts.
• Build, maintain, and strengthen client relationships through proactive communication, trust, transparency, and consistent follow-through.
• Lead regular client meetings, strategy calls, performance reviews, and planning sessions.
• Ensure clients feel heard, supported, informed, and confident in Social Fire Media’s strategy and execution.
• Translate client goals into actionable marketing strategies across paid media, creative, reporting, and internal execution.
• Set clear expectations with clients and internal teams to ensure alignment, accountability, and long-term success.
• Avoid overpromising and ensure recommendations, timelines, and commitments are realistic, strategic, and achievable.
• Identify opportunities to improve client satisfaction, retention, performance, and account growth.
• Proactively flag risks, performance concerns, communication issues, or client needs before they become problems.

Paid Media Strategy & Performance Improvement

• Lead high-level strategy across paid media channels including Meta, Google, Amazon, and additional platforms such as TikTok, LinkedIn, StackAdapt, AdRoll, and others as needed.
• Review campaign performance and identify opportunities to improve ROAS, CPA, CTR, conversion rate, lead quality, revenue, and overall account performance.
• Collaborate with media buyers, creative team members, and internal specialists to develop testing strategies and optimization plans.
• Provide strategic direction on campaign structure, budget allocation, creative testing, audience targeting, offer strategy, landing pages, and funnel performance.
• Ensure paid media strategies are aligned with client goals, business priorities, seasonality, and budget expectations.
• Monitor account performance trends and provide clear recommendations to improve results.
• Help determine when to scale, when to adjust strategy, and when to reset expectations based on data.
• Stay current on platform updates, algorithm changes, advertising trends, AI tools, and best practices across the digital marketing ecosystem.

Reporting, Analysis & Client Communication

• Own or oversee client reporting, ensuring reports are accurate, insightful, and easy for clients to understand.
• Present performance results, trends, insights, and recommendations in a confident and professional manner.
• Explain complex campaign data in clear, practical language that clients can act on.
• Connect marketing performance to broader business objectives, including sales, revenue, lead quality, customer acquisition, and profitability.
• Prepare for client meetings with clear agendas, performance takeaways, next steps, and strategic recommendations.
• Ensure clients receive timely updates on campaign performance, project status, deliverables, and priorities.
• Use reporting as a tool to build trust, reinforce value, and guide smarter decision-making.

Project Coordination & Internal Team Leadership

• Coordinate internal projects across paid media, creative, reporting, email, analytics, and other service areas.
• Ensure deliverables are completed on time, accurately, and in alignment with client expectations.
• Communicate client priorities clearly to internal team members and help remove roadblocks when needed.
• Manage timelines, follow-ups, meeting notes, action items, and next steps across multiple accounts.
• Help prioritize work based on client impact, urgency, performance opportunity, and available resources.
• Collaborate with internal specialists while maintaining ownership of the client relationship and strategic direction.
• Ensure nothing falls through the cracks across client communication, reporting, project execution, and campaign follow-up.

AI, Automation & Workflow Innovation

• Use AI tools to improve strategy, reporting, research, communication, workflow efficiency, and client outcomes.
• Be highly skilled with tools such as Claude Cowork, Claude, ChatGPT, Gemini, and other AI platforms used for marketing, automation, analysis, and productivity.
• Leverage AI to analyze performance data, organize insights, draft client communications, build workflows, improve internal processes, and accelerate strategic output.
• Identify ways AI can improve internal efficiency, client service, reporting, campaign strategy, and account management.
• Stay current with emerging AI tools and recommend practical applications for agency workflows and client success.
• Help Social Fire Media continue to operate at the cutting edge of AI-enabled marketing and client service.

Client Satisfaction, Retention & Growth

• Take ownership of keeping clients highly satisfied through strong communication, strategic thinking, and consistent execution.
• Build long-term trust by being honest, prepared, responsive, and performance-focused.
• Identify opportunities to expand client accounts where appropriate, including new services, increased budgets, creative testing, email marketing, AI solutions, or additional advertising channels.
• Help improve client retention by proactively solving problems and consistently demonstrating value.
• Balance client needs with internal team capacity, ensuring expectations remain clear and realistic.
• Represent Social Fire Media professionally and confidently in all client interactions.

What You’ll Bring

• 3+ years of relevant experience in digital marketing, account strategy, client success, account management, or performance marketing.
• 5+ years preferred, especially in a senior Account Executive, Account Manager, Account Strategist, or client-facing paid media role.
• Proven experience managing client relationships and leading client meetings.
• Strong understanding of paid media strategy across platforms such as Meta Ads, Google Ads, Amazon Ads, and ideally TikTok, LinkedIn, StackAdapt, AdRoll, or similar platforms.
• Ability to analyze campaign performance and turn data into clear strategic recommendations.
• Strong understanding of digital marketing KPIs, including ROAS, CPA, CPC, CTR, CPM, conversion rate, revenue, lead quality, and budget pacing.
• Excellent written and verbal communication skills.
• Strong project management, organization, and follow-through.
• Ability to manage multiple clients, priorities, timelines, and deliverables at once.
• Strong client-facing presence with the ability to build trust and communicate confidently.
• Experience preparing and presenting reports, performance summaries, and strategic recommendations.
• High emotional intelligence and the ability to manage client expectations professionally.
• Ability to work cross-functionally with media buyers, creatives, strategists, leadership, and external partners.
• Strong AI skills, especially with tools such as Claude Cowork, Claude, ChatGPT, Gemini, and other AI or automation platforms.
• A proactive, entrepreneurial mindset and willingness to help wherever needed.
• A passion for growing businesses and improving client performance.

What Will Make You Stand Out

• Agency experience managing multiple client accounts.
• Experience working directly with eCommerce, lead generation, local service, or national brands.
• Hands-on experience inside Meta Ads Manager, Google Ads, Amazon Ads, Google Analytics, Shopify, Looker Studio, Triple Whale, or similar platforms.
• Experience creating or improving client reporting systems.
• Experience using AI to improve marketing strategy, data analysis, client communication, or internal workflows.
• Strong understanding of creative testing, landing page strategy, funnel optimization, and offer positioning.
• Ability to confidently lead senior-level client conversations.
• A track record of improving client retention, satisfaction, and paid media performance.

Who You Are

You are a relationship-builder, strategist, communicator, and problem-solver.

You know how to keep clients happy without telling them only what they want to hear. You are comfortable explaining performance honestly, identifying opportunities, managing expectations, and leading strategic conversations.

You are organized enough to manage multiple moving parts, confident enough to lead client meetings, and analytical enough to understand what is actually driving performance.

You do not wait for someone else to identify problems. You proactively look for ways to improve accounts, communication, reporting, workflows, and results.

You understand that client satisfaction comes from trust, consistency, performance, and clear communication.

Why Join Social Fire Media?

• Competitive compensation based on experience.
• Year-end bonus potential based on individual and company performance.
• Hybrid schedule: 3 days in office, Monday and Friday work from home.
• Opportunity to play a key role in a growing, entrepreneurial agency.
• Work directly with leadership and have a meaningful impact on client success.
• Collaborate with a smart, fast-moving team across paid media, creative, strategy, AI, and client service.
• Work with a variety of exciting brands across industries.
• Use cutting-edge tools, including AI and automation, to improve marketing performance and agency operations.
• Growth opportunity for someone who wants to help shape the future of client strategy at Social Fire Media.

Job Details

Job Type: Full-time
Location: Hybrid remote in Blue Bell, PA 19422
Schedule: 3 days in office; Monday and Friday work from home
Compensation: Competitive base salary based on experience, plus annual performance-based bonus
Bonus: Yearly bonus based on individual and company performance

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Hybrid work schedule
• Performance-based annual bonus

Experience

• Digital marketing: 3 years required
• Senior account management, account strategy, or client-facing marketing role: 3 years preferred
• Paid media strategy across Meta, Google, Amazon, or similar platforms: 3 years preferred
• Agency experience: preferred
• AI tools and workflow automation: preferred

Ability to Commute

Blue Bell, PA 19422: Required

Work Location

Hybrid remote in Blue Bell, PA 19422

How to Apply

If you are a senior digital marketing strategist who knows how to build strong client relationships, improve paid media performance, manage complex projects, and use AI to work smarter, we’d love to hear from you.

Please apply with your resume and a brief cover letter explaining your experience with client strategy, paid media performance, and AI tools.

Join Social Fire Media and help us deliver exceptional results, stronger client relationships, and smarter digital marketing strategies.